Air India
Location
Air India is India's finest flying Ambassador. The urge to excel and the enthusiasm, which characterised Air India's first flight, way back on October 15, 1932, is quintessential even today.
The recent merger of Air India and Indian, the country's leader in the domestic sector, has helped the airline to emerge as a major force in the airline industry. The re-branding exercise is currently underway and passengers are getting to see the unified face of the new invigorated Air India. The merged entity, which presently has a fleet of 152 aircraft offers passengers seamless travel across domestic and international routes.
Services
Kerb Side Assistance
At the major airports, a special counter has been opened which is accessible from city side at the airport and provides assistance for passengers needing extra care such as senior citizens, unaccompanied minors, passengers requiring wheel chairs and disabled passengers etc.
Transfer Desks
You may through check-in from AIR INDIA (IC) to AIR INDIA (IC) domestic & international flights. Similarly this facility is available to you if you are travelling on AIR INDIA (IC) domestic and connecting on to AIR INDIA (AI) (or select other airlines) international flight. In other words a passenger can through check-in himself & his baggage upto New York, if he is travelling Kolkata / Delhi / New York. This facility is available on the reverse direction too. Special transfer desks have been established in the arrival halls of major metro airports, where you would be facilitated and assistance provided to connect you on to your next flight.
Customer / Passenger Services Counters
All major airports have a well-designated customer services counter to handle all passenger queries and to provide special assistance in case of delayed/ disrupted flights.
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